In order to proceed with the purchase of one or more products, you do not need to be registered on the site, but you will need to provide the information necessary to process the order and its subsequent shipment (for information on the processing of personal data, please consult our privacy policy).

You will then be able to select one or more products, placing them in a virtual “shopping cart”, the contents of which you will always be able to view or modify before actually purchasing.

By clicking on the “Proceed to purchase” button, you will initiate the procedure of placing your order. During the order formulation phase and until its actual shipment, you will still be able to review the data entered by clicking on the “Back” button, so that you can identify and correct any incorrect information.

By clicking on the “Proceed to purchase” button, your request will be forwarded and will be understood as a contractual proposal which we reserve the right to accept or reject.

The order will in any case be considered accepted – and the contract concluded as a consequence – when we send you confirmation of acceptance of the order.

Orders are processed immediately upon confirmation of receipt of payment. Delivery is generally on the next working day (2 days for islands and the region of Calabria) for orders placed and with confirmation of receipt of payment by 12:00 noon. As soon as the parcel is handed over to the courier, you will receive a shipping confirmation email containing a tracking number so that you can monitor its progress.

Estimated delivery dates include the time for packing/packaging the product, the distance between the place of origin and the destination, and may vary, especially during holidays, due to adverse weather conditions, hard-to-reach locations, or errors in filling out the delivery address.

Estimated delivery times are given in working days (i.e. Saturdays, Sundays and public holidays are not included) and may vary for particular locations, such as islands.

The purchaser is solely responsible for the statements made when registering on the site and/or filling out the order. Therefore, we cannot be held liable for non-delivery of the purchased goods due to errors made by the purchaser.

The goods are shipped exclusively in Italy (therefore excluding the Republic of San Marino and the Vatican).

The purchaser is liable for any handling and financial charges.

The shipping charge is € 5.90 for every Italian region.

If the order exceeds € 49.00, shipping is free of charge.

We accept the following methods of payment through Stripe technology (https://stripe.com/it):

– Maestro, Visa, MasterCard, American Express, Apple Pay, Google Pay.

– PayPal

Credit card payments are made via a secure connection directly linked to the bank that owns the online payment service to which third parties are denied access. Specifically, financial information (e.g. credit/debit card number, expiry date) will be forwarded via an encrypted protocol, which provides the relevant remote electronic payment services, without third parties having access to it.

Before placing an order make sure the product is really the one you want to purchase.

You can still make a return in the cases indicated below and by following the instructions given.

Right of withdrawal – Return within 14 days

You may always return an item, even without giving a reason, within a maximum of 14 days from the date of delivery.

In this case, you can return the item by using the dedicated Return Form on www.plooyo.com/resi-prodotto or by accessing your private area if you have an active profile on the Plooyo platform.

The costs for the return of the product will be borne by you in this case.

Defective and/or non-compliant items – Legal warranty

As a consumer, you are always entitled to a two-year warranty if you have received a damaged and/or defective and/or non-compliant item.

Please note: you could lose your right to a refund if the problem with the product is minor, such as a scratch on an item, or if you are not a consumer (e.g. if you purchased the item for business or professional purposes).

The two-year warranty begins the moment the product is delivered and may be invoked within two months after the problem has come to light.

In this case, you may ask for the product to be replaced or repaired and, only if this is problematic or impossible, you may ask for the price to be reduced or for the contract to be rendered null and void (with the money being returned to the buyer and the product to the seller).

We would invite you to take care when the product is delivered: check that the wrapping is not damaged and open the package without destroying it. If the product is made up of several parts, check the completeness of the contents and the number of “parcels”, if necessary, by comparing it with the hard copy of the order. Having made sure that no element is missing, the integrity of the goods and their conformity with the order should be checked.

Keep track of every defect by resorting, where appropriate, to photography or a short video to capture any blemishes. Finally, in addition to retaining the proof of purchase, it is advisable to also keep the packing slip to prove the date of delivery, which is the date from which the two-year warranty period runs

Burden of proof on defects

The burden of proof is a principle whereby the person who intends to prove a fact is obliged to prove its existence.

The burden of proof concerning defects in a product is divided between the seller and the consumer, depending on when the defects become apparent. Two different situations may arise:

1. Unless proven otherwise, it is presumed that compliance defects emerging within 6 months from the delivery of the goods already existed on that date and, therefore, in this case it will be up to the seller to prove that the goods were fully compliant, i.e. that the defect complained of by the consumer arose after delivery.
2. If, on the other hand, the defects emerge 6 months after delivery, you, as the consumer, will have to provide proof that the defect was present at the time of delivery

Return of defective and/or non-compliant Items – Seller’s authorisation

If you have received a damaged and/or faulty and/or non-compliant product and if the above conditions are met, you will need our authorisation to return the product.

This authorisation may be requested using the Return Form on the www.plooyo.com/reso-prodotto/ page or by accessing your reserved area if you have activated a profile on the Plooyo platform.

In the event of an authorisation to return, the return costs will be borne by us.

The item you wish to return must be in the same condition in which you received it, with all tags still attached and in its original packaging. If the original packaging is no longer available, it will be necessary to use packaging with the same characteristics so as to guarantee maximum protection of the product and exclude any possibility of damage during transport.

To make the return you will receive pick-up information from the courier service.

Close the package and remember to affix the address of our warehouse on the outside, which we will inform you of when confirming the return.

The return must be sent from the same country in which the order was placed. We will not accept returns from other countries.

Now the parcel may be sent!

If you want to make a return, please be sure that you include the correct and complete item in the parcel, otherwise you will lose your right to a refund.

If you have sent the wrong item by mistake, please contact our customer service immediately at resi@plooyo.com. We cannot guarantee that your order will be found and returned and there is no compensation for items sent in error.

Once we have received your return and checked that all conditions have been met, we will send you an email confirming your refund.

The timeframe in which the refund will show up on your account will depend on the payment method used for the purchase and on your local banking procedures.

The refund will be made using the same payment method you chose for your online purchase.

If the product you wish to purchase is no longer available, you can enter your email in the drop-down box and you will be notified when the item is in stock again.

We reserve the right to change the site, catalogues and these terms and conditions at any time in order to offer new products or services, or to comply with changing laws or regulations.

For anything not expressly provided for in these terms and conditions of sale, ruling legal provisions apply.