Return within 14 days

It is always possible to return an item, even without the need for a reason, within a maximum period of 14 days from the delivery date.
In this case, you can return using the Return Form below or by accessing your reserved area if a profile has been activated on the Plooyo platform.

Return for defective and/or non-compliant items – Legal guarantee

As a consumer you will always be entitled to a two-year guarantee if you have received an item that is damaged and/or defective and/or does not comply with the order. For the return, our authorization will be required.

Warning: you may lose the right to a refund if the problem with the Product is negligible, such as a scratch on an item, or if you do not qualify as a consumer (for example if you purchased the article for purposes related to your commercial and/or professional activity).